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Careers at FP

There are many exciting opportunities to join the FP Mailing Solutions team!

If you want to work for an employer that is committed to the growth and success of its people and its customers, we encourage you to learn more about the wide variety of careers that are available at FP.

Open Career Opportunities

Essential Duties and Responsibilities include the following. Other duties may be assigned.
o Provides technical training and phone support to dealers in a large assigned region
o Certifies new and existing dealers and dealer technicians by performing technical training on all FP postage meters and mailing equipment.
o  Provides 3rd level support for dealers
o Supports and maintains dealer base through personal visits and via E-mail and telephone.
o Sets up, attends, and breaks down equipment at trade shows
o Provides phone support to the FP Technical Support Team
o Provide technical cross training for all FP employees
o Schedules technical training classes quarterly

Performs the following duties within the FP facility or on-site at customer location:
o Installs equipment, investigates and resolves customer reports of technical problems with equipment, and eliminates future operational or service
o Reviews performance reports and documentation from customers and FP Technical
o Coordinates problem resolution with technical support, customer service, and other personnel to expedite repairs.
o Provides on-site technical assistance to help troubleshoot and repair equipment.
o Maintains records of performance reports.
o Up-sells FP as a source for maintenance contracts, supplies, and full product line.
o Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
o Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
o Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both customers and branch personnel.

Education/Experience:
Associates Degree in a Technical field or minimum 4 years strong technical service and/or support in a customer focused position within the mailing equipment industry or equivalent amount of education and experience.

Computer/Technical Skills:
Needs to have strong knowledge and troubleshooting skills on Neopost folder inserters and Astro Machine address printers and tabbers.

Competencies:
o Ability to develop training content and conduct an effective technical training class.
o Knowledge of power point, excel and word.
o Ability to systematically troubleshoot electro-mechanical systems
o Strong, professional verbal and written communication skills.
o Strong organizational skills
o Ability to transfer technical troubleshooting knowledge to others.
o Requires extensive overnight travel

Summary: We are looking for a talented candidate that excels at building customer relationships and driving new business. The ideal candidate uses communication and fact finding skills to capture answers to key questions from businesses regarding competitive postage meters and related products or services through initial contact, follow-up, and administrative documentation that lead to the acquisition of new customers. In this position you will be selling FP products and services; which will include handling sales transactions and also administrative support associated with the parts and supplies portion of our business. You will work closely with other functions to support customer needs; this includes individuals from both our organization as well as several of our external partners, working towards common goals to better serve our customers.

Essential Duties and Responsibilities include the following. Other duties may be required.
o Become knowledgeable on the features and benefits of FP postage meters and related offerings as well as basic industry knowledge
o Help develop and constantly improves upon effective verbal and written scripts to use when contacting prospects for consumables
o Contacting 80 or more prospective business customers daily with the goal of finding out about their mailing process and how they currently are handling postage within their organization.
o Based on the current needs of the business, either sell certified FP consumables and programs or explains the advantages and details of a rental agreement with FP
o Documents all lead activity in the CRM by entering prospective business contact information, usage, competitive information, call results, and follow-up plan.
o Systematically follow up with leads to answer questions and gather necessary information to complete the record and sale.
o Secures complete orders / contracts from customers, verifies data for accuracy and completeness, and submits contracts to Order Entry for review and processing.
o Enter completed supply sales orders into system for processing.
o Prepare reports on sales activities: monthly, quarterly, or on demand.
o Understand the requirements of the contracts, policies, promotions, quotas, and compensation plans.
o Identify initiatives to be implemented within the department with the objective of profitably growing target products
o Review, maintain and manage compliance to key performance indicators. To include, but not limited to, sales performance, call planning, forecasting, and opportunity management
o May perform other duties as assigned.

Education/Experience:
o Associates Degree minimum, Bachelor’s Degree preferred.
o 3 to 5 years of sales experience, or equivalent combination of education and experience.

Computer/Technical Skills:
Efficient/accurate data entry, knowledge of Microsoft Office and Outlook, ability to apply computer knowledge to FP’s Navision CRM system.

Competencies:
o You must possess strong organizational and follow-through skills, have the ability to multi-task, be able to handle detailed work and foster relationships with our Customers.
o Excellent verbal and written communication skills, with comfort in selling over the phone.
o Computer proficiency in Microsoft Dynamics CRM and Navision is preferred, as well as a working knowledge is required specifically with Adobe, Microsoft Word, Excel, PowerPoint.
o Candidate must be detail oriented and well organized while possessing strong time management skills.
o Ability to communicate effectively and identify and resolve problems.
o Focused and self-motivated team player who must be able to work independently while handling multiple tasks and paying strict attention to detail.
o Competencies required for all FP team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.

Summary: The Inside Sales Representative uses strong relationship building and fact finding skills to secure rental contracts from businesses for postage meters and related products or services through initial contact, sales presentation and closing skills, administrative documentation, and follow-up.

Essential Duties and Responsibilities include the following. Other duties may be required.
o Learns the features and benefits of FP postage meters and related offerings.
o Understands the requirements of the rental contracts, promotions, call documentation, quotas, and compensation plan.
o Helps develop and constantly improves upon effective verbal and written scripts to use when contacting prospects and answering to objections.
o Contacts 40 or more prospective business customers daily with the goal of finding out about their mailing habits and how they currently are handling postage within their organization.
o Based on the needs of the business, explains FP postage meter advantages and details of a rental agreement with FP, including promotion terms.
o Documents calls in the Navision Customer Card by entering prospective business contact information, call results, and follow-up plan.
o Follows up with potential customers systematically to answer questions and encourage them to close the deal.
o Secures complete contracts from new customers, verifies data for accuracy and completeness, and submits contracts to the Inside Sales Director for review and processing.
o Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
o Prepares reports on sales activities.

Education/Experience:
Associate’s degree (A. A.) or equivalent or two years successful experience in a sales or related sales position requiring computer entry, or equivalent combination of education and experience.

Computer/Technical Skills:
Efficient/accurate data entry, knowledge of Microsoft Office and Outlook, ability to apply computer knowledge to FP’s Navision CRM system.

Competencies:
o Excellent verbal and written communication skills
o Tenacity – Drive to make calls, follow-up, and earn money
o Able to manage time to successfully address multiple priorities
o Positive team attitude; willing to share successful methods

Summary: The Professional Services Support Specialist is responsible for supporting our sales teams (direct, dealer and major accounts) achieve solution sales success. Activities include pre-sales demonstrations, post-sales implementation support, application testing and reporting, system configuration recommendations, webinars, webcasts, and training support. These activities will be achieved through a variety of means including web-based tools, conference calls, and in-person visits. This role also assists in developing sales tools and training materials for all FP and OEM products sold through FP distribution.

Essential Duties and Responsibilities include the following. Other duties may be required.
o Testing and evaluating applications on all hardware and software products.
o Creating and compiling a dealer and customer facing report for each application tested.
o Tracking applications that are not approved due to equipment limitations. Providing feedback to the National Product Sales Managers for future product development.
o Assisting in creating a program or programs to drive knowledge of FP manufactured equipment and OEM products, through the sales organizations, to include dealers, inside sales and MAP organizations.
o Assisting in building the necessary sales tools and collateral to support and improve all FP distribution channels in their sales of FP manufactured and OEM products.
o Assisting in developing a complete set of online and in-person training materials and increasing knowledge for FP manufactured and OEM products, and keeping those materials up to date.
o Visiting dealer partners and end-user customers to gather feedback regarding “real-life” applications and requirements
o Developing and building our professional service offering with an emphasis to drive revenues

Education/Experience:
Associates degree or equivalent; or four years related experience and/or training; or equivalent combination of education and experience. Experience in the mailing industry is preferred.

Computer Skills:
Strong competency in Microsoft Word, Excel, PowerPoint and Outlook is preferred. Ability to quickly learn new software products.

Competencies:
o Strong knowledge of office equipment such as but not limited to mailing, folder inserting, tabbing, printing systems, copiers and software solutions.
o Excellent written and verbal communication skills.
o Strong presentation skills to all levels of customers, dealers, and management.
o Strong project management and follow-up skills.

Summary: Drives Dealer and Major Account sales and meter placement activities of FP in an assigned region.

Requirements: 
o Bachelor’s degree (B.A.) from four-year college or university
o Strong technical aptitude and computer competency (MS Office Suite, CRM)
o Excellent communication skills, both written and verbal
o Superior sales abilities with proven sales management, motivation, and coaching ability
o Shows high commitment to own duties and the company objectives
o Ability to manage multiple tasks simultaneously

Experience:
Six to ten years in related management level experience and/or training, preferably in the mailing equipment or equivalent combination of education and experience.

Responsibilities: 
o Manages portfolio of independent dealers in assigned multi-state territory in person and remotely to meet or exceed meter placement and sales goals by keeping FP at the forefront of their business plan.
o  Initiates, grows, and retains Major, National, and Government account business – in conjunction with dealers or independently.
o Advises and supports dealers on-site and remotely with their FP related business plan including:  sales staff development, FP product knowledge, competitive pricing strategies, FP systems sales support, development opportunities, knowledge of sales and advertising tools, and performance expectations.
o Evaluates dealer sales results in relation to market potential; counsels poor performers.
o Recommends and develops new qualified dealers to improve market share in select territories.
o Trains dealers and their sales representatives to effectively close FP business through consultative selling and product training including formal training sessions and field days with reps.  Encourages participation in FP sponsored training.
o Delivers sales presentations to key prospects in coordination with dealer sales representatives.
o Represents FP at occasional trade shows to prospect for new dealer representatives, promote product, and evaluate the activities and products of the competition.
o Keeps abreast of technological and organizational developments in the industry.
o Works closely with home office to communicate dealer requests and resolve dealer concerns regarding equipment, supplies, and services.
o Prepares periodic sales reports showing sales activities, potential sales, and areas of proposed market expansion.
o Presents information and participates in quarterly Sales meetings scheduled at locations throughout the US.
o This position requires extensive travel by air and car within a geographic region, generally Monday through Thursday on a weekly basis.

Summary: Drives Dealer and Major Account sales and meter placement activities of FP in an assigned region.

Requirements: 
o Bachelor’s degree (B.A.) from four-year college or university
o Strong technical aptitude and computer competency (MS Office Suite, CRM)
o Excellent communication skills, both written and verbal
o Superior sales abilities with proven sales management, motivation, and coaching ability
o Shows high commitment to own duties and the company objectives
o Ability to manage multiple tasks simultaneously

Experience:
Six to ten years in related management level experience and/or training, preferably in the mailing equipment or equivalent combination of education and experience.

Responsibilities: 
o Manages portfolio of independent dealers in assigned multi-state territory in person and remotely to meet or exceed meter placement and sales goals by keeping FP at the forefront of their business plan.
o  Initiates, grows, and retains Major, National, and Government account business – in conjunction with dealers or independently.
o Advises and supports dealers on-site and remotely with their FP related business plan including:  sales staff development, FP product knowledge, competitive pricing strategies, FP systems sales support, development opportunities, knowledge of sales and advertising tools, and performance expectations.
o Evaluates dealer sales results in relation to market potential; counsels poor performers.
o Recommends and develops new qualified dealers to improve market share in select territories.
o Trains dealers and their sales representatives to effectively close FP business through consultative selling and product training including formal training sessions and field days with reps.  Encourages participation in FP sponsored training.
o Delivers sales presentations to key prospects in coordination with dealer sales representatives.
o Represents FP at occasional trade shows to prospect for new dealer representatives, promote product, and evaluate the activities and products of the competition.
o Keeps abreast of technological and organizational developments in the industry.
o Works closely with home office to communicate dealer requests and resolve dealer concerns regarding equipment, supplies, and services.
o Prepares periodic sales reports showing sales activities, potential sales, and areas of proposed market expansion.
o Presents information and participates in quarterly Sales meetings scheduled at locations throughout the US.
o This position requires extensive travel by air and car within a geographic region, generally Monday through Thursday on a weekly basis.

Salary & Pay

FP offers competitive pay along with a great employee benefits package that includes comprehensive medical, dental, vision, life, AD&D, short- and long-term disability, and vision insurance; 401-K; tuition reimbursement; and a generous paid vacation, personal, and holiday package.

Apply for Employment at FP Mailing Solutions

If you are seeking a new position in a fast-paced, challenging, high-growth (and fun!) environment and feel that you have the qualifications and background to contribute to the continuing success of FP – at the corporate level or the dealer level – we would love to hear from you. EEOC/M/F/D/V.

If you need help applying, please email HR@fp-usa.com.

 

Job Application Form

FP is an Equal Opportunity Employer.

FP Hours of Operation: 7:30 a.m to 7:00 p.m CST (Monday-Friday)

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  • Francotyp-Postalia, Inc. dba FP Mailing Solutions (FP) is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, FP Mailing Solutions invites applicants to voluntarily self-identify their race/ethnicity and gender. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information will be kept confidential and will only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.
  • Definitions - Race/Ethnic Group

    Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
    White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
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    Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
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    American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
    Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.


    FP Mailing Solutions is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, status as a covered veteran in accordance with applicable federal, state and local laws, or other legally protected categories. If you need help applying, please let us know.