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Careers at FP

There are many exciting opportunities to join the FP Mailing Solutions team!

If you want to work for an employer that is committed to the growth and success of its people and its customers, we encourage you to learn more about the wide variety of careers that are available at FP.

Open Career Opportunities

Forward-thinking, fast paced Marketing Team looking to hire a Marketing Support Specialist to help facilitate the administration and maintenance of new marketing, sales and creative projects in support of the entire Marketing Department. The Marketing Specialist will advance and apply their skills by working with Marketing and Sales Management on a range of ambitious and exciting projects. They are responsible for helping to administer lead generation campaigns, email drip campaigns, sales promotions, and segment market research. The ideal candidate should be a self-starter with prior Marcom experience working in a fast-paced organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
o Marketing administration and support
o Sales support
o Day to day administration of lead generation and new acquisition sales programs
o Creation and execution of sales email drip templates utilizing the CRM system and marketing automation platforms
o Weekly sales promotion reporting and analytics
o Market and segment research on various verticals; including developing talk tracks, marketing collateral and presentation materials.
o Content development for various marketing programs and projects
o Will assist with writing, editing and proofreading of written material
o Other duties and projects as assigned

o Highly motivated, self-starter who thrives under changing environment
o Strong written & oral communication and presentation skills
o An ability to remain calm under pressure and a robust/resilient attitude towards challenges
o An ability to prioritize work and complete tasks with quick turnaround times and minimal fuss
o The ability to work collaboratively with a team
o 1-2 years professional experience working on marketing team
o Excellent MS Excel, Word and PowerPoint presentation skills. Ability to independently manage simultaneous projects in an organized manner
o Have a key understanding of prioritization and timelines
o Must be a fast and efficient worker and able to juggle many projects and deadlines at once

Computer Skills:
Proficient in Microsoft Office. Experience with Microsoft Dynamics, MailChimp and Google Analytics is a plus.

Supports IT user community by providing technology support, responding to technology requests, and troubleshooting and resolving software, hardware, and connectivity problems by performing the following duties.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.
o Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for FP user’s computer, phone, and other technical requirements.
o Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, set up, or telephone.
o Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
o Performs initial program load and user-specific setup for standard desktop applications and new hires.
o Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
o Centralizes management and updates of workstations and endpoints.
o Performs data restoration by finding appropriate tape to restore user data.
o Assures FP technology equipment inventory is systematically identified, controlled, and stored.
o Strictly manages Property Acknowledgement forms when technology is issued and returned.
o Provides password administration on server domains for users.
o Resolves remote access issues, printing issues, and networks connectivity issues.

Two or more years of post high school education in a computer related field and three or more years of experience with computer hardware and software support or an equivalent combination of education and experience.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Windows XP Professional, Microsoft Word, Excel, PowerPoint, Access, Outlook, Contact Management systems, and Active Directory with some Network maintenance experience.

o Excellent verbal and written communication skills
o Team player – willing to help others as needed.
o Organizational skills, attention to detail, and follow-up.
o Ability to interface and present information to groups at all levels.
o Sharp – quick learner.
o The employee must be able lift and/or move up to 25 pounds.

Develops and administers all aspects of SALE’S training curriculum programs including sales, products, shadowing, demos, role playing, and management reviews. Responsibility also includes answering training related questions for employees, sales representatives and FP Dealers through direct phone and email support as needed

Essential Duties and Responsibilities include the following Other duties may be assigned.
Must have sales training experience
o Develops and manages the complete company training curriculum which includes sales training courses, online presentations, and support materials, for trainees and experienced company personnel.
o Develops product training courses, including presentation features and supporting materials, for existing and new products that are geared towards successful selling of the benefits and features of FP products and services and addressing competition and frequent objections by prospective buyers.
o Consults regularly with employees to establish a training program that results in the most effective use of resources to provide relevant training opportunities for the greatest number of personnel.
o Responsibilities include assisting with sales strategies such as closing skills, challenging the competition strategies, creative leasing strategies, special incentives programs to incent Dealers to purchase additional units.
o Gathering content from departments and developing both online and in-person training courses.
o Maintains a forward looking schedule of training and meeting dates and arranges travel and accommodations as necessary.
o Reserves and sets up training space as needed.
o Conducts training sessions utilizing effective sales training methods, techniques, and ideas.
o Evaluates effectiveness of training through training evaluations, post-training feedback, and follow-up on progress of FP trainees in the weeks after completing training sessions.
o Provides follow-up support to participants after training sessions
o Studies and develops skill in use of better teaching and training methods.
o Develops product specific sales and demonstration tools.
o On boards new employees

Bachelor’s degree (B. A.) and 4 or more year’s related mailing or office equipment combined sales and training experience or equivalent combination of education and experience.

o Proven training abilities.
o Experienced shoulder to shoulder selling.
o Ability to train, coach, and observe personnel and provide evaluation for Sales Management.
o Previous experience with online training tools. Knowledge of Articulate a plus.
o Ability to think and plan strategically towards organizations common goals.
o Strong organizational skills.
o Strong written & oral communication and presentation skills to all levels.
o Trainer Certified (Certification can be completed once on the job.)

Computer Skills:
Proficiency in Windows based programs including MS Office, Excel, Word, Outlook, and PowerPoint.

Summary: Seeking an experienced professional who will provide our customers and dealers with exceptional service at every touchpoint with the ultimate goal of first contact resolution.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.
o Provide first contact resolution by becoming informed and knowledgeable on all dealer and customer centric processes to avoid transferring calls.
o Respond to general account support inquires related to the rental of equipment, invoices, statements, and payment information.
o Document the caller, purpose, and resolution of each call, including clear notes on the customer card, as required.
o Use multiple electronic platforms such as web or chat programs to professionally interact with other teammates, customers, and dealers.
o Process customer and dealer payments for equipment rental, sales, and supplies.
o Provide assistance with postage account set up, payments, and balances.
o Assist customers and dealers with technical questions such as postage equipment/software set-up, use, trouble shooting, and exchanges.
o Accurate and timely entry of orders such as supplies, rental equipment contracts, and leased equipment contracts.
o Provide shipping/tracking information as requested.
o Become familiar with details of new customer and dealer promotions/marketing programs and encourage participation through education.
o Complete ongoing training sessions for operational processes, technical product support, and any other subjects related to the position.
o Utilize and follow instructions of all customer support tools and documentation.
o Research and resolve customer complaints to ensure customer retention and satisfaction.
o Perform a variety of related administrative functions.
o Be familiar with standard FP pricing, policies, and procedures.
o Provides supervisor with feedback or suggestions to improve the customer experience.
o Works as a part of a team. Seeking help and helping others as needed.
o Interacts frequently with all departments including finance, credit operations, warehouse, sales, and technical support regarding contracts and orders.

o A very strong customer focus.
o Extremely professional written and verbal communication skills.
o Meticulous attention to detail.
o Ability and desire to learn new processes and procedures.
o Ability to multi-task (phones, computer, web, chat, email).
o Excellent problem solving, time management and organizational skills.
o Basic understanding or ability to learn use of Ethernet/High Speed Internet technology and connectivity.
o Ability to learn and provide assistance in basic technical support.
o Dependable, report to work on time as expected.
o Enjoys working in a team environment with a common goal.

Computer Skills:
To perform this job successfully, an individual should have accurate and efficient alpha-numeric data entry skills and proficiency working with Microsoft Word, Excel, and Windows based applications. Strong ability to multi-task between different operating systems, web site, chat service, and other electronic platforms. Knowledge of Navision is a plus.

Requires a high school degree or equivalent, 1 or more years in a detail oriented Customer Service role. Some college is preferred.

Summary:   This position will be responsible for supporting business functional areas (Finance, Sales, Marketing, Order Entry, etc…) by reviewing, analyzing, and writing computer programs for implementing solutions. Day – to – day tasks will include writing testing, debugging, and installing computer programs and documentation of processes and workflows. Systems include Web Portals and Websites with e-Commerce / web shops for ordering, reporting, and account maintenance, Microsoft Dynamics CRM 2013, and SQL Reporting.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
o Develops and builds technical architecture of website primarily using ASP.NET, CSS, C#, JavaScript, and Web services in association with ADX Studios portal’s API to
o Microsoft CRM application as well as SQL databases in a Windows/IIS Environment.
o Systematically works with internal process owners to update Web site functionality to ensure accuracy and timeliness of information and images.
o Keeps current with industry trends and applicable technologies, including scripting, security issues, authoring tools, and new languages.
o Works closely with management to integrate new technologies into Website to optimize its business impact.
o Responds to CRM / Website-related questions.
o Communicates with other IT employees and other departments regarding technical requirements of CRM and Websites for upcoming projects or events related to CRM and Website functionality.
o Assists in layouts for long-term CRM / Web development needs.

Bachelor’s degree (BA.) from four-year college or university and/or 4+ years related IT experience

o Strong CSS, C#, ASP.NET, JavaScript, Website Development for business applications
o Web services
o Microsoft Dynamics CRM 2013, Plug-ins and API’s, Contact Log, Case Management development
o ADX Studios Portal or Microsoft MVC is a plus
o Sitefinity knowledge a plus
o Telerik Controls knowledge a plus
o MS SQL knowledge a plus
o Scribe Translation Application
o Documentation – project plans, workflows, test scripts and test plans, technical Design Documents (TDD), user instructions, playbook documentation nice to have
o Experience with Microsoft Navision 2009 desirable

o Excellent verbal and written communication skills – speak up if there is a better recommendation or potential problem
o Project management skills – able to set priorities and meet deadlines in a team environment
o Affinity for business analysis and process improvement
o Team player – willing to help others as needed
o Ability to work with minimal or no supervision
o Ability to work under pressure in a busy environment – competing deadlines, high visibility projects

Summary: We are looking for a talented candidate that excels at building customer relationships and driving new business. The ideal candidate uses communication and fact finding skills to capture answers to key questions from businesses regarding competitive postage meters and related products or services through initial contact, follow-up, and administrative documentation that lead to the acquisition of new customers.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
-Learns basic industry knowledge, segmentation, and competition as well as the features and benefits of FP postage meters and related offerings as it relates to the industry.
-Understands the requirements of system documentation for all calls and correspondence, quotas, and compensation plan.
-Helps develop and constantly improves upon effective verbal and written scripts to use when contacting prospects and answering to objections.
-Make 50+ phone calls and 50+ emails to prospective business customers (Leads) daily with the goal of finding out about their mailing volume, needs, and competitive information in order to qualify the Lead into an Opportunity for the sales team.
-Documents all Lead activity in the CRM by entering prospective business contact information, usage, competitive information, call results, and follow-up plan.
-Systematically follow up with Leads to answer questions and gather necessary information to complete the record.
-Coordinates communication with marketing efforts.
-Works closely with appropriate departments as necessary to verify data for accuracy and completeness.
-Prepares detailed reports on activities and successes. .

Education/Experience: Associate’s degree (A. A.) or equivalent or two years successful experience in a sales or related sales position, or equivalent combination of education and experience.

-Excellent and empathetic verbal and written communication skills.
-Comfortable working with customers and discerning interest in our products.
-Excellent time management skills and the ability to prioritize.
-Self-Motivator – Drive to make calls, follow-up, and earn money.
-Positive team attitude; willing to share successful methods.
-Impeccable attention to detail

Computer Skills: Efficient/accurate data entry; knowledge of Microsoft Office and Outlook; ability to apply computer knowledge to CRM system.

Summary: Sells FP mailing products and accessories to end users and prospects, and develops sales leads through direct mail, trade shows, cold calls, sales campaigns, and machine demonstrations. In support of the Sales Manager, provides supplemental leadership, sponsors new sales personnel, leads training activities, and may lead or complete special projects.


-Must have 2-5+ years of B to B outside sales experience and a successful history of selling mailing equipment and/or office equipment.
-Demonstrate exemplary selling skills.
-Bachelors’ degree or equivalent experience.
-Consistently meets assigned unit and revenue targets (for a minimum of 1 full year).
-Excellent presentation skills. Excellent oral and written communication skills.
Demonstrated product knowledge and knowledge of markets, applications, and competitive technologies.
-Demonstrated leadership skills, “above and beyond” attitude, cooperative spirit, and positive influence within the dealership.
-Computer experience with Microsoft products.
-Expertise and experience in consultative selling skill with top-level decision makers.
-Experiences with government and large major accounts.
-Extraordinary time & territory management and organizational skills.

Duties & Responsibilities:

-Meets or exceeds assigned unit and revenues targets, and sells the desired product mix and segments of “A” and “B” meter systems.
May also be assigned specific key accounts.
-Identifies potential markets, developing and implementing plans for penetration.
-Identifies prospects in assigned territory.
-Completes sales calls, follows up on sales visits, and demonstrates full product line in one-on-one sessions with potential customers.
-Supplements the leadership provided by the Sales Manager by: leading various training activities, leading select meetings, and
participating in the hiring process to include interviewing candidates. In general, provides positive leadership within the dealership.
-Assists with the successful entry of new employees to include sponsoring/coaching, as well as visiting customers and
participating in demonstrations with new staff.
-Leads and management of special projects within the dealership including data base management,
coordination of telethons and team blitzes, and hosting of sales and training meetings.
-Provides demonstrations at trade shows.
-Develop government pipeline of customers and prospects 10. Develops and maintains 15 to 25 closeable leads monthly.

Required education: Bachelor’s Required experience:B to B Sales Experience. Office Equipment/IT Sales: 3 years

Summary: The Inside Sales Representative uses strong relationship building and fact finding skills to secure rental and or lease agreements from businesses for postage meters and related products or services through initial contact, sales presentation and closing skills, administrative documentation, and follow-up. This position is primarily responsible for proactive responses to warm leads generated through previously entered on-line inquiries and phone calls.

Essential Duties and Responsibilities: Include the following: Other duties may be assigned.
-Responds to assigned warm leads who have expressed an interest in obtaining a postage meter with the goal of turning the lead into a sale.
-The Rep should also be finding out more about their mailing habits and how they currently are handling postage within their organization.
-Learns the features and benefits of FP postage meters and related offerings as well as the competition.
-Understands requirements of selling, promotions, call documentation, quotas, and details.Helps develop and constantly improves upon effective verbal and written scripts to use when contacting prospects and answering to objections.
-Based on the needs of the business, explains FP postage meter benefits, advantages and details of a rental agreement with FP, including promotion terms.Makes 60 – 80 calls per day and documents calls by entering notes into FP’s database.(Most are automatically entered)
-Follows up with potential customers systematically to answer questions, explain the benefits of going with FP and or using a postage meter as well as encourage them to close the deal.
-Secures complete contracts from new customers, verifies data for accuracy and completeness, and submits contracts to the Inside Sales Supervisor for review and processing.
-Follows up with customers to solicit further sales from supplies and solve or refer problems.
Prepares reports on sales activities on a daily basis for each month using Microsoft Excel.

Associate’s degree (A. A.) or equivalent or two years of successful experience in Inside Sales with a proven track record of selling.

-Strong ability to sell with a high closing percentage
-Excellent verbal and written communication skills
-Tenacity – Drive to make calls, follow-up, and earn money
-Able to manage time to successfully address multiple priorities
-Positive team attitude; willing to share successful methods
-Computer Skills
-Efficient/accurate data entry, excellent knowledge of Microsoft Office, ability to apply computer knowledge to FP’s database system. (Experience with Microsoft Navision or Microsoft CRM a plus)

Job Type: Full-time

Salary & Pay

FP offers competitive pay along with a great employee benefits package that includes comprehensive medical, dental, vision, life, AD&D, short- and long-term disability, and vision insurance; 401-K; tuition reimbursement; and a generous paid vacation, personal, and holiday package.

Apply for Employment at FP Mailing Solutions

If you are seeking a new position in a fast-paced, challenging, high-growth (and fun!) environment and feel that you have the qualifications and background to contribute to the continuing success of FP – at the corporate level or the dealer level – we would love to hear from you. EEOC/M/F/D/V.

If you need help applying, please email HR@fp-usa.com.


Job Application Form

FP is an Equal Opportunity Employer.

FP Hours of Operation: 7:30 a.m to 7:00 p.m CST (Monday-Friday)

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    FP Mailing Solutions is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, status as a covered veteran in accordance with applicable federal, state and local laws, or other legally protected categories. If you need help applying, please let us know.