Customer Reviews
Your opinion matters to us at FP and we appreciate your feedback.
See what other customers have to say about FP Mailing Solutions
"Lori was fabulous! As soon as I started describing my issue, she pinpointed what needed to happen and took care of it. My problem was resolved in literally 20 seconds. She also stayed on the line with me while I made sure everything worked. She was sweet, smart, funny, and overall pleasant. Very enjoyable experience."
A. Tanner
"Maria’s customer service is outstanding! She went out of her way to work with me on getting issues resolved related to our account. She was firm, but kind as to the options we had to remedy a past due balance, and we had it resolved in one phone call. Maria is an excellent representative of your company and should be recognized for her dedication to FP and its customers!"
S. Worley
"Maria’s customer service is outstanding! She went out of her way to work with me on getting issues resolved related to our account. She was firm, but kind as to the options we had to remedy a past due balance, and we had it resolved in one phone call. Maria is an excellent representative of your company and should be recognized for her dedication to FP and its customers!"
S. Worley
"Luis has provided excellent customer service, knowledge and has kept his word. He has followed up even after we signed the contract and has provided us with all the information and tools we need to get our mailing system set up."
B. Kalune
"I was assisted on the phone by Quentin Goff. I am new to managing our company’s postage meter and, as I shared with Quentin, I am not the most tech savvy person. He was very patient and gave me clear directions on what to do."
L. Lesjak
"I spoke with Sidra today regarding a postage funds download issue. She was wonderful. Sidra was courteous and very efficient in addressing my issue. Thank you for the great customer service!"
L. Brewer
"Lori Bassett was amazing, not only did she have the answer to my question, she helped me trouble shoot several other issues. She is the best!"
A. Gillinger
“I appreciate the patience, knowledge, and friendliness of the person in tech support who helped me today! Keep up the good work (I filled out the web-survey)”
C. Thorn
"Spoke with Tracy about a feature on our new Postage machine and she was so helpful and so courteous. She did not treat me like a "know nothing"! I appreciate all the staff at FP and thank them for always being eager and willing to assist."
J. Archerd
“We chose FP for two main reasons: ease of doing business and the supportive and helpful personnel in customer service. We feel that when we work with FP we are working with a team that is dedicated, responsible, and delivers quality service along with quality products.”
D. Juliano
"I would like to recommend Jeanne Giles for a OneFP award nomination. This is a dedicated, professional, knowledgeable employee who went above and beyond to help us with our new postage meter and I am certain that I am not the only customer who has worked with her that has similar comments. She is an asset to FP."
A. Meilus
"From the time I first inquired about postage machines to currently now that we have our machine installed and ready for use it has been a pleasure to work with such knowledgeable people. My account representative is the BEST, any question I have she gets answers for me in a timely and pleasant manor, if she doesn't have the immediate answer she directs me to where the person is to get my question answered quickly. We are very happy and satisfied so far that we choose FP for our mailing needs and look forward to have you grow with us as our company grows. Thank you"