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PostBase pro DS

PostBase pro/proDS Support

The updated PostBase pro (DS) Rates will be ready to download shortly. 

Your PostBase Pro meter is IMI compliant meaning it will connect with FP’s servers every night.  During this routine connection the PostBase Pro will automatically download the new rates.

When waking up, or powering on your meter it will display the following message letting you know the new rates were obtained.

Rate change download confirmation

*NOTE:  Your meter requires an internet connection to download the new rates.  If you do not see this message, please do the following.

  • Ensure Ethernet cord is plugged into meter and internet source
  • Perform a reboot (power meter off then back on)
  • From the meter menu select “Remote Service” your meter will synchronize and download the new rates

How to verify the new rates were successfully downloaded:

(prior to January 26th, 2020)

  1. Select the “Menu” on the PostBase touchscreen
  2. Select “Change Date”
  3.  Change Date to 1/26/2020 and Save
  4. Select “Back” to return to the Menu
  5. Use the right arrow key to navigate through the menu and select “System Information”
  6. Scroll down to Rate Table, the version number should display as 14.02

*Note: After confirming the new rates were successfully downloaded, remember to change your date back to the current date.

Rate Change Home screen
Change Date
System Information
Rate Table

MailOne 3.0 Software

If you use MailOne 3.0 software, MailOne will automatically update the rates.  Please note that you must update your PostBase mailing system.  MailOne will not run if the PostBase rates have not yet been updated. MailOne Rate Update Page

External Scale

If you use an external scale to calculate postage, see External Scales Postal Rate Updates for instructions on updating your scale’s rates in addition to the PostBase machine.

ink cartridge cleaning instructions – pdf
Replacing or removing cartridges – pdf
Postage Indicia only prints on half – pdf

PostBase customer Withdraw – pdf

 

 

Enabling Decimal Mode

This allows the PostBase to post the new 3-decimal $0.500 meter rate.

1. Press MENU on PostBase HOME SCREEN.
2. Scroll left or right to get to Decimal Meter Mode and press that button.
3. Select $0.000 and press SAVE.

Error Codes

Error Code Text Resolution
00130000 Teleporto Necessary You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
0031000D Ink empty Replace both ink cartridges.
00140001 Connectivity error Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
0D02000F Connection failed Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
000A000D Letter feed error Check the base unit for envelope or label jam:Power off.Remove drawer and inspect for jam.If no jam, use canned air to clean off the entire letter feed path and sensors.
0D020001 Failure in communication with data center This usually means that your account has insufficient funds. Replenish your postage account by logging into the FP customer portal.
000F0000 or 0002 Cp error not available Remove ink cartridges.Clean all contacts in each cartridge.Re-insert cartridges.If error persist, perform a zero-dollar download and call FP to check your “piece count”.
Main battery almost empty Check the main battery on the bottom of the base unit:Turn off unit.Unplug from power.Remove main battery.Check that the battery is inserted correctly (“+” to “+”).Replace the battery with a 3.6V lithium battery if necessary.

Do not use standard AA (1.9V) batteries in your PostBase. Although they look the same as the PostBase battery, they may damage your machine.

All of the available error codes for PostBase.

+ Rate Change

The updated PostBase pro (DS) Rates will be ready to download shortly. 

Your PostBase Pro meter is IMI compliant meaning it will connect with FP’s servers every night.  During this routine connection the PostBase Pro will automatically download the new rates.

When waking up, or powering on your meter it will display the following message letting you know the new rates were obtained.

Rate change download confirmation

*NOTE:  Your meter requires an internet connection to download the new rates.  If you do not see this message, please do the following.

  • Ensure Ethernet cord is plugged into meter and internet source
  • Perform a reboot (power meter off then back on)
  • From the meter menu select “Remote Service” your meter will synchronize and download the new rates

How to verify the new rates were successfully downloaded:

(prior to January 26th, 2020)

  1. Select the “Menu” on the PostBase touchscreen
  2. Select “Change Date”
  3.  Change Date to 1/26/2020 and Save
  4. Select “Back” to return to the Menu
  5. Use the right arrow key to navigate through the menu and select “System Information”
  6. Scroll down to Rate Table, the version number should display as 14.02

*Note: After confirming the new rates were successfully downloaded, remember to change your date back to the current date.

Rate Change Home screen
Change Date
System Information
Rate Table

MailOne 3.0 Software

If you use MailOne 3.0 software, MailOne will automatically update the rates.  Please note that you must update your PostBase mailing system.  MailOne will not run if the PostBase rates have not yet been updated. MailOne Rate Update Page

External Scale

If you use an external scale to calculate postage, see External Scales Postal Rate Updates for instructions on updating your scale’s rates in addition to the PostBase machine.

+ Self help

ink cartridge cleaning instructions – pdf
Replacing or removing cartridges – pdf
Postage Indicia only prints on half – pdf

PostBase customer Withdraw – pdf

 

 

Enabling Decimal Mode

This allows the PostBase to post the new 3-decimal $0.500 meter rate.

1. Press MENU on PostBase HOME SCREEN.
2. Scroll left or right to get to Decimal Meter Mode and press that button.
3. Select $0.000 and press SAVE.

+ Documents and manuals
+ Training Videos
+ Error codes

Error Codes

Error Code Text Resolution
00130000 Teleporto Necessary You must run Teleset at least every 90 days. Load zero dollars at that time if you don’t wish to download postage.
0031000D Ink empty Replace both ink cartridges.
00140001 Connectivity error Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
0D02000F Connection failed Check that network cable is working and connected properly.Tap Manage Connection menu. Verify that network information was entered correctly.Check if a network firewall is blocking transmissions (talk with your network administrator).
000A000D Letter feed error Check the base unit for envelope or label jam:Power off.Remove drawer and inspect for jam.If no jam, use canned air to clean off the entire letter feed path and sensors.
0D020001 Failure in communication with data center This usually means that your account has insufficient funds. Replenish your postage account by logging into the FP customer portal.
000F0000 or 0002 Cp error not available Remove ink cartridges.Clean all contacts in each cartridge.Re-insert cartridges.If error persist, perform a zero-dollar download and call FP to check your “piece count”.
Main battery almost empty Check the main battery on the bottom of the base unit:Turn off unit.Unplug from power.Remove main battery.Check that the battery is inserted correctly (“+” to “+”).Replace the battery with a 3.6V lithium battery if necessary.

Do not use standard AA (1.9V) batteries in your PostBase. Although they look the same as the PostBase battery, they may damage your machine.

All of the available error codes for PostBase.